FREE SHIPPING on orders over $30

Warranty & Return Policy

One Year Full Replacement Warranty

Fire Ready Enterprise proudly guarantees the quality and performance of all our products. If your item has a defect in materials or workmanship, it will be replaced at FRE's discretion within 1 year from the date of purchase.

Warranty Coverage Includes:

  • Defects in material and/or workmanship
  • Replacement of eligible products at FRE's discretion

Warranty Does Not Cover:

  • Normal wear and tear
  • Damage caused by accidents or misuse
  • Damage due to improper care or negligence
  • Breakdown of colors or materials over extended use

4-Step Process for Warranty Claims


1. Eligibility Criteria
  • The product must not have been involved in an accident.
  • The product must not have been exposed to harsh elements.
  • The product must be less than 1 year old.

2. Submit a Claim
  • Send an email to Info@FREStraps.com with photographs of the defect and a detailed explanation of the issue.
  • Include "Warranty Request" in the subject line.
  • Provide your original order number and/or receipt.
  • Our customer service team will review and respond within 72 hours.

3. Return Authorization
  • If your claim is approved, you'll receive a Return Merchandise Authorization (RMA) number.
  • You must then ship your item for inspection.
  • The customer is responsible for return shipping costs. Clearly write the RMA number on the outside of the package.

4. Replacement
  • Once received and approved, a replacement product will be shipped. If the item has been discontinued, a comparable product or refund will be issued.
  • FRE will cover the cost of replacement shipping.

Refund Policy
Fire Ready Enterprise is committed to providing quality products and exceptional customer service. All FRE webbing and strap non-bulk orders are eligible for a refund, excluding shipping costs, if returned within 30 days of purchase and meet our return requirements. Returned products must be new, unused, free from damage, and clean. Return shipping costs are the responsibility of the customer. We do not charge a restocking fee. Once received, returned products will be inspected to ensure they meet our return requirements. If approved, a refund will be issued. For purchases made through other retailers, please contact their customer service team directly for return assistance.

*A non-bulk order is any order containing fewer than 10 units of a single product.

*Wholesale orders follow the current Seller's Agreement return policy.